By Bob Hayes, Kathleen Kotwica PhD

Crisis administration on the pace of the Internet offers safeguard executives and practitioners with an summary of the possibly damaging influence of social media verbal exchange on company popularity. inside of mins, the net client group can propel a firm into a picture obstacle, model harm, and a monetary disaster―even if the viral details isn’t genuine. it really is serious that a company reply speedy and decisively to crises in on-line media.

The file explores examples of businesses that experience skilled this sort of effect, and describes useful, strategic tools for mitigating and resolving a main issue, together with cross-functional staff readiness and inner communications education. it's a worthy source for any defense expert operating to create or increase an current company predicament administration policy.

Crisis administration on the velocity of the net is part of Elsevier’s protection govt Council chance administration Portfolio, a set of genuine international strategies and "how-to" instructions that equip executives, practitioners, and educators with confirmed details for profitable defense and danger administration programs.

  • Provides safeguard executives and practitioners with an summary of the doubtless damaging impression of social media communique on company reputation
  • Cites examples of businesses that experience skilled this sort of probability and describes the successes or disasters in their responses
  • Describes functional, strategic equipment for mitigating and resolving a crisis

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Extra resources for Crisis Management At the Speed of the Internet. Trend Report

Example text

In this regard, it is worth noting that according to Kaspersky Lab, in 2010Q1, Facebook was the No. 4 most targeted site by phishers, after PayPal, eBay and HSBC (Richmond, 2010). The explosion of SM has posed fundamental security and privacy challenges in the GN as well as in the GS. SM have attracted various actors that engage in illegal, extra-legal and criminal activities (Kshetri, 2011c). 0 and social networking sites (Kshetri, 2010b). Cybercrimes associated with SM are not limited to hardcore criminals.

While most of the discussion and debate about mobile cybercrimes have been centred around malware, such crimes are not only—not even primarily—about malware. Mobile devices are vulnerable to a host of risks and threats unrelated to malware. Indeed, mobile cybercrimes involving social engineering skills are increasing. Mobile users are reported to be victims of an SMS text scam involving fake lotteries and sweepstakes, which trick the recipients to send personal information including bank account details.

A rapid rise in cybercrimes associated with these economies has increased the importance of developing a supply of highly skilled human resources to deal with this problem. Likewise, GS economies’ technology-related factors such as low investment in R & D and low rate of adoption of cybersecurity-related technology explain these economies’ poor orientation to cybersecurity. They also have a tendency to use low-cost technologies, which are more prone to cyberthreats. Cybercrime and Cybersecurity in the Global South 19 Some GS-based manufacturers and retailers use counterfeit software to reduce the costs of machines (Chapter 4).

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