By Daniel Robey, Niels Bjorn-Andersen, Ken Eason

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Extra resources for Managing computer impact : an international study of management and organizations

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The tasks studied in the two business departments (foreign exchange and stocks) were as follows: Task A/Task II Contacts with clients Task B/Task I Business internal to the bank The respondents' task were classified as follows: Respondents Task A Department head ——— Task B Supervision General bookkeeping Check all entries to the book­keeping dept.  At the time of the study it had fewer than 20 people.  However, the business departments are dependent upon the book­keeping department for a vital service and this department has therefore a great potential for the exercise of control over the business departments.

Management interviews were conducted with the departmental heads of the three departments and with four section heads in the book­keeping department.  The two sub­systems were introduced in parallel one year before the study.  The lines between the service department and the business departments indicate interactions dominated by the computer system. This model shows that interaction between business departments is negligible. The tasks studied in the two business departments (foreign exchange and stocks) were as follows: Task A/Task II Contacts with clients Task B/Task I Business internal to the bank The respondents' task were classified as follows: Respondents Task A Department head ——— Task B Supervision General bookkeeping Check all entries to the book­keeping dept.

The lines between the service department and the business departments indicate interactions dominated by the computer system. This model shows that interaction between business departments is negligible. The tasks studied in the two business departments (foreign exchange and stocks) were as follows: Task A/Task II Contacts with clients Task B/Task I Business internal to the bank The respondents' task were classified as follows: Respondents Task A Department head ——— Task B Supervision General bookkeeping Check all entries to the book­keeping dept.

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